Refund policy

If you are not satisfied with the document or the service

75 per cent refund. This applies after delivery, and it applies to the service as much as to the document: if the process was not what we described, that counts.

Before requesting it, consider using a revision round instead. Three are included, each returned within 48 hours, and if the draft has missed something we would rather fix it than have you take a partial refund and a document you cannot use. The refund stays available either way.

Before the first draft is delivered

Full refund, whatever stage we have reached. Cancel before the brief is agreed, after the profile check, or while the draft is being written, and you get everything back with no deduction.

That includes work we have already done. The profile check is real effort and we do not bill for it if you decide not to go ahead.

If we miss the agreed date

Full refund, and you keep whatever has been delivered. The delivery date is agreed in writing before payment specifically so that missing it is our failure rather than a negotiation.

If we decline the work

Full refund. We decline work for three reasons: a deadline we cannot meet, a claim we cannot evidence, and a letter of recommendation whose named referee has not agreed to sign it.

What is not refundable

Nothing beyond the share set out above. There is no separate cancellation fee, no charge for the similarity report and no deduction for revision rounds you did use.

We also do not withhold the document. Whatever has been delivered stays yours, including after a refund.

How to request one

Email happinesstales.kerala@gmail.com with your name and the date of the brief, and say briefly what was wrong. You do not have to justify it at length. Refunds are processed within seven working days to the original payment method.